Last updated: June 2026
1. Right of withdrawal (7 days)
For purchases made online, you have the right of withdrawal within 7 (seven) calendar days from the purchase confirmation or receipt of the product, under article 49 of the Brazilian Consumer Protection Code. In this case, the amount paid is refunded in full.
2. How to request
- Have your confirmation email and transaction code at hand;
- Send your request to support@sunfy24.com (or through the form on the Contact page), stating the reason;
- Sunfy24 mediates the request with the responsible Seller and follows up on the refund.
3. How the refund is made
- The refund is made using the same payment method used for the purchase;
- Credit card: the refund appears on your statement according to the card issuer's timeframe (usually 1 to 2 statements);
- Pix: the refund is processed to the originating account;
- Processing takes up to 5 business days after the refund is approved, plus the payment method's own timeframe.
4. Physical products — returns
For physical products, in addition to the right of withdrawal, the product must be returned to the Seller under the conditions they provide (unused, in the original packaging). The Seller is responsible for the return logistics and can advise on shipping.
5. Digital products
For digital products (courses, e-books, access), the 7-day right of withdrawal applies. After this period, any refunds follow the Seller's specific policy.
6. Role of Sunfy24
Sunfy24 is the payment processor and acts as an intermediary between you and the Seller to help resolve issues. The final decision on refunds outside the legal period may depend on the Seller, but we ensure your legal rights are respected.
7. Contact
Questions or requests: support@sunfy24.com.