Where is my order?
Delivery is handled by the product's Seller, according to the timeframe and carrier they informed. Check your purchase confirmation email — it has the Seller's details and, when available, the tracking code.
My product didn't arrive on time
Contact the Seller using the details from your confirmation email. If there's no response, Sunfy24 can help mediate: write to support@sunfy24.com with the transaction code.
Product is defective or different from advertised
You can request an exchange or return. See the Refund and Return Policy and talk to the Seller; if needed, we step in to mediate.
I want to cancel / request a refund
You have up to 7 days right of withdrawal. See how to request it in the Refund and Return Policy.